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Are returns free? Who pays for the return shipping costs?
Return shipping costs are your responsibility
You are responsible for return shipping costs, except in cases where we have made an error in preparation or delivered a defective product reported within 7 days.
You are responsible for the postage of the package, i.e. the purchase of the return label to be affixed to it.
How much does a return cost?
You are free to choose the carrier, provided that the package is sent to the address indicated on the return authorization.
The cost of the return depends on the carrier chosen, the weight and dimensions of the package, and the shipping location.
Do you refund return shipping costs?
No, the costs incurred for returning an item are not refunded.
There is no need to send us your invoice or receipt: these documents are not necessary for processing your return.