Product added to cart
I can't complete my order. What should I do?
If you are unable to complete your order, there may be various reasons for this.
Unable to log in to your customer account
Several factors may interfere with logging into your customer account.
- Unstable internet connection
- Browser settings
- Login credentials
- Device used
→ Forsolutions applicable to each of these situations, go to Connection solutions.
No carrier available for your order
If no carrier is available, this may be due to the characteristics of the selected products (weight, dimensions, or hazardous materials s subject to restrictions) and the fact that no shipping solution is available for the chosen destination.
→ Inthis case, please refer to the Delivery Solutions.
Payment difficulties
Various reasons may prevent your transaction from being validated.
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Unstable internet connection
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Browser settings
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Payment not completed
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Payment rejected by your bank
→ For more information, see Payment solutions.