Product added to cart
I can't log in to my account. What should I do?
Various factors may interfere when logging into your customer account.
Incorrect login details
The page loads correctly but you cannot log in.
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If you placed your order using an external account (Google, Facebook, Apple), log in again using the same account.
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Make sure you are using thesame email address as the one used to place the order.
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Check that you have not madea mistake when entering your email address (capital letters, spaces, special characters, missing or extra letters).
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If the error message indicates an incorrect password, click on "Forgot your password" toreset it.
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If you do not receive the reset email, check your junk mail or spam folders.
Browser-related issue
Some browsers or settings may block access.
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Refresh the page orclose and reopen your browser.
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Clearyour browser'scache and cookies to delete temporary files.
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Change your browser (Chrome, Firefox, Safari, Edge) or enableprivate browsing mode.
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Update your browser to thelatest version available.
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Temporarily disable anybrowser extensions or ad blockers that may interfere with the payment process.
Unstable internet connection
A poor network connection may interrupt the process of logging into your customer account.
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Check that your internet connection is stable.
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Change networks (for example, switch fromWi-Fito 4G/5G or vice versa).
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On abusiness network, restrictions may block the site. Try adifferent connection.
If the problem persists
diving computerTry connecting from another device (computer, tablet, smartphone).
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If the problem continues, contact us via the contact form, specifying:
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your login email address,
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thetype of device and browser you are using,
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capture anda screenshot of the errormessage.
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