I chose 24-hour delivery but I haven't received my order yet. Why?

We offer express delivery to your home or a pick-up point via Chronopost within 24 hours (mainland France).
 
⚠️Important: the 24-hour delivery time starts from the moment your order is shipped from our warehouse.
 

For items in stock

  • Shipping time: on average 24 hours from order confirmation.
  • Example ( excluding holidays): order confirmed on Monday → shipped on Tuesday → delivery expected on Wednesday.

For items currently being restocked

  • We must receive the items in our warehouse before we can prepare and ship your order.
  • The delivery time will begin once all items are available from our warehouse .

→ This remains the fastest way to receive your order.

See also

Can't find what you're looking for?
You can find your order number in your order confirmation email.
Order number format: BA-EN-ABC123456789
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