I would like to change my delivery address. How do I do this?

For an order in progress

First check the status of your order to see if it can still be modified.

Go to the I would like to change my order. Is that possible? ?

CHANGING YOUR ADDRESS WITHIN THE SAME COUNTRY

You can change the delivery address yourself as long as the order has not yet been prepared.

Go toMy Account > Log in.
Click on My Orders.
Select the order in question.
Click onView my order details.
Thenclick Change delivery address.

→ This change is only valid for home delivery. For delivery to a pickup point, the chosen pickup point is final and cannot be changed after confirmation.

⚠️Anychange of postal code may require the intervention of our team; you will be contacted if additional fees apply.

CHANGING YOUR ADDRESS IN A DIFFERENT COUNTRY

If you wish to change the country of delivery (which may result in a different VAT rate) or the delivery method (which may result in different shipping costs), the order must be canceled before preparation to allow for the change.

Go toMy Account > Log In.
Click on My Orders.
Select the order in question.
Click onRequest order cancellation.
Select the reason I made a mistake.
Then enter the new delivery address (complete and accurate) in theComments field.

total→ Our customer service team willadjust the amount ofyour order and, depending on the case, issue a credit note, a partial refund, or request additional payment. Please note that this process mayextend the processing time, as it requires intervention from our team.

⚠️Ifthe "Change address" or "Request cancellation" button does not appear, the order status no longer allows for changes.