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I would like to return my order to a store. Is this possible?
You can return an item to a store,provided you comply with the return conditions.
- Opena return request(withdrawal) or request SAV(complaint) from your customer account.
- Wait for return authorization before bringing your item tothe store.
- Bring your item to the storeonce the return has been authorized by our services.
⚠️Returnsare not required in all cases: always wait for our confirmation before visiting the store.
No immediate exchanges or refunds can be made in store; the product must first be checked by our team.
No immediate exchanges or refunds can be made in store; the product must first be checked by our team.