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Is it possible to postpone the delivery of my order?
In what circumstances?
An unexpected event, you're away for a few days?
It is possible to slightly delay the shipment of your order, as long as it has not yet been prepared.
⚠️ Please note: we cannot change the delivery time once the order has been handed over to the carrier.
How?
To do so, please submit a request as soon as possible:
- Go to My Account > Log in.
- Click on " " (My orders).
- Select the order in question.
- Click on Request shipment postponement.
- Specify the date you would like to receive the order in the Comment field.
→ Our team will quickly confirm whether this is possible.