My gift card isn't working. What should I do?

Entering the code 

• Check where you enter the code: the gift card is not a discount, but a means of payment. 
• It must be entered at the final stage of the order, when you are ready to pay.
• At the payment stage, check the box Use my gift card and then enter the code you received by email.

Card validity

• The gift cardis valid forone year from the date of issue.
• After this period, the remaining balance can no longer be used.

See also 

• I received a gift card. How do I use it?