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My package is marked as delivered, but I haven't received it. What should I do?
Perform checks
If your package is marked as delivered but you have not received it, we ask that you perform the following checks:
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For home deliveries, check around your home: entrances, garden, garage, building lobby, mailbox, caretaker, or neighbors. The package may have been left in a safe place near your address.
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Double-check the tracking information for your package: it may have been left at a nearby pickup point in the event of a failed delivery or an adjustment to the carrier's route.
Need help?
If, after checking these options, you still cannot find your package:
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Go to My Account > Log in.
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Click on My Orders.
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Select the order and package in question.
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Click on Report a delivery incident.
- Select the most appropriate Reason.
- Describe your situation in the Comments field.
→ Our team will quickly contact the carrier to clarify the situation and locate your package more precisely.