Orders

Where is my order? Track your order from your customer account and find out what each status means. I would like to change my order. Is that possible? You can modify your order as long as it has not yet been prepared. How do I change my order? It depends on the type of change you want to make. I would like to cancel my order. Is that possible? You can cancel your order as long as it has not yet been processed. How do I cancel my order? Here are the steps to follow to request cancellation of your order. Why was my order canceled? It may happen that your order appears as canceled without you having requested it. I can't complete my order. What should I do? If you are unable to complete your order, here are the solutions for each situation. I can't find my order in my customer account. Why is that? Please verify that you are logged in with the email address or account (Google, Apple, Facebook) used when placing the order. How can I track my order? Go to your customer account: My account > Log in, then click on My orders. How do I place an order? Placing an order with us is quick and easy. I haven't received an order confirmation email. What should I do? Don't panic! Check the email linked to your account (Google, Apple, Facebook) and your spam folder. Can I place an order without creating an account (« guest mode »)? No, it is not possible to place an order without an account.