Payment

How do I know if my payment has been processed? Check the status of your order from your customer account. I can't complete my payment. What should I do? Here are the most common causes and their solutions. Where can I find my invoice? Go to your customer account, under "My orders," then download your invoice. I have received a credit note. How do I use it? Simply check the box "Use my credit" at the payment stage. Payment by bank transfer: what is the procedure? You can pay for your order by bank transfer by following this procedure. I would like to change my billing address. How do I do this? You can change your billing address within a limited time after placing your order. Payment in 3 or 4 installments with Alma: how does it work? Paying for your order in 3 or 4 installments is possible with Alma, subject to conditions. Payment in 3 installments with Klarna: how does it work? Take advantage of payment in 3 installments with Klarna, subject to conditions. I received a gift card. How do I use it? Simply enter your gift card code at the checkout stage. I opted for a bank transfer: can I still pay by credit card? Yes, if the transfer has not yet been made, you can place the order again immediately. Can I benefit from tax exemption on my purchases, and how? After checking your eligibility, tick the "Tax refund request" box when paying for your order. Can I pay for my order upon delivery? No, payment must be made at the time of ordering. How do I pay for my order by credit card? Is the payment secure? Shop securely at Nootica with your credit card. What payment methods are available? We accept the following payment methods.