Returns & Refunds

I would like to return one or more items from my order. How do I do this? Changed your mind? Here's how to return an item. Are returns free? Who pays for the return shipping costs? You are responsible for return shipping costs, except in cases where we have made a mistake. My item is defective or does not match my order. What should I do? Report the situation to our team, who will review your request and guide you through the repair, replacement, or exchange of your item. I have opened a service request. What happens next? We explain each step to you so that everything is clear and there are no unpleasant surprises. When and how will I be reimbursed? Refunds are made within 14 days, in the form of a credit note, with the option of refunding the original payment method. I haven't received my refund. What should I do? Don't panic! Here are some possible reasons. How long will it take for my return to be processed? For returns, please allow approximately 10 days after receipt of the package for it to be processed and verified by our services. I would like to return my order to a store. Is this possible? You can return an item to a store, provided you comply with the return conditions. I would like to make an exchange. Is that possible? For a different model or size, you will need to place a new order. In what condition must items be returned? No used, incomplete, or damaged products will be refunded. Which carrier should I use to return my package? You can return your item using the carrier of your choice. Can I return multiple items from different orders in one shipment? Yes, provided you have received a return authorization for each item. What is the deadline for returning a product? You have 30 days from the date of receipt of your order to return your product. How can I track the processing of my return? You can track the progress of your return from your customer account under My returns > My current requests.