Shipping & Delivery

When will I receive my order? Shipping and delivery: two deadlines that should not be confused. Why hasn't my order been shipped yet? Check the availability indicated for each item: this determines the shipping date of your order. Can you ship the items in stock immediately and the rest later? No, we only ship the order once it is complete. However, there are solutions available to receive your items more quickly. I would like to change my delivery address. How do I do this? You can update your shipping address for a limited time after placing your order. No carriers available for my order. Why is this, and what should I do? Delivery times, rates, countries of delivery: we tell you everything! Incorrectly selected in-store pickup: how to choose another delivery method? If you selected in-store pickup by mistake, no problem. You can add a shipping option to your order. How can I estimate the shipping costs for my order? Easily estimate your shipping costs in your shopping cart by entering your country and zip code. Do you offer free shipping? No free shipping at this time, but shipping costs are clearly indicated when you place your order. I chose 24-hour delivery but I haven't received my order yet. Why? The 24-hour delivery period begins when your order leaves our warehouse. I haven't received my package. What should I do? If your package appears to be stuck or lost, here are the steps to follow. My package has not yet been picked up by the carrier. What does this mean? Does the carrier's tracking information indicate that your package has not yet been picked up? We can help you understand what's going on. My package was not delivered to the correct pickup point. What should I do? If the pickup point you initially selected is unavailable, your package may be delivered elsewhere. I have only received part of my order. What should I do? Check whether your order has been shipped in multiple packages. Where is my package? How can I track it? To find out the status of your package, here are a few tips. My package is marked as delivered, but I haven't received it. What should I do? If you have not received your package even though it is marked as delivered, here is what to do. Package received damaged and item missing: what should I do? Check the contents of your package and report the incident so that we can help you. My package was returned to the sender. Can you resend it to me? We do not reship returned packages. I refused delivery of my package. What will happen next? If you have refused your damaged package, please report it to our customer service department. I haven't received a shipping confirmation email. What should I do? Don't panic! Check your spam folder and the email associated with your account (Google, Apple, Facebook, or email). What checks should I perform when receiving my package? Before accepting delivery, carefully check the condition of your package. Why doesn't my preferred pickup point appear in the list? The selection depends entirely on the carrier and the size of the items ordered. Is it possible to postpone the delivery of my order? Please request this before your order is prepared.